Outsourcing refers to the use of services from an external entity. The term, also known as offshoring or relocation, covers a wide range of sectors including the knowledge industry. Here are some simple explanations to decipher the phenomenon .
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Why choose outsourcing
A company chooses outsourcing for several reasons. Most often, it does so in order to focus more on its core business. By entrusting repetitive or overly cumbersome tasks to a service provider, for example, it manages its time optimally. It saves resources since the staff focuses on tasks with higher added value or house specialties.
Offshoring can also compensate for a interagaj spertoj interagaj spertoj qr-kodoj ankaŭ lack of skills or human resources internally. With the advent of social media, for example, companies must keep an eye on online reviews. They have the choice between assigning this mission to a community manager or using a specialized service provider. When we say specialized, it is really specific since most of the time it is about online monitoring algorithms. The same specificity applies to web referencing and online applications.
Many other examples of external services can be cited. With digitalization, a company chooses to outsource specific functions. Customer relations or human resources management are the most outsourced areas. The use of freelance writers in Madagascar is also among the new practices of companies that operate on the web.
Besides the question of costs, there is also the question of efficiency. A contracted call center remains easier to change than an internal customer team overprotected by social laws.
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What type of outsourcing to choose?
Outsourcing is governed by a bz lists contract between a company and its service provider. Generally speaking, the offers will be re-adapted to the needs of the client. That said, there are more or less established models. Outsourcing, for example, consists of delegating the management of an information system to a specialist.
BPO or Business Process Outsourcing involves an external entity in the general operation of the company. Illustration: a company creates and sells its product itself. However, it will call on a customer relations specialist for prospecting campaigns as well as loyalty.
What is called TMA or Third Party Application Machine is to entrust the management and maintenance of a connected application. A bank, for example, can transfer the management of its online services to a service provider. In the same vein, we also talk about application rental. In the era of mobility, applications are a boon for the offshoring sector.