2023 marked a very important chapter in the history of crm4 . A year in which innovation and progress drove every update of our platform. In this article, we invite you to dive into a detailed journey through the extraordinary transformations that have defined our path in the world of telemarketing.
We have enhanced the Predictive Dialer
The predictive dialer is the heart of crm4, and over the course of 2023, we have redefined the very concept of call efficiency. With the introduction of the Call Flow Adjustment feature, uk mobile phone number data we have delivered four Predictive modes (Progressive, Moderate, Fast, Ultra) into your hands to customize call management. Each mode has been designed to adapt to various needs, offering unprecedented control over the speed of the call flow. From scenarios with a small number of contacts to rapid flows with many operators, crm4 has evolved to meet every challenge of contemporary telemarketing.
Here are the four modes we have introduced in detail:
Progressive Mode : alternative to manual calls, perfect for lead generation activities or operators that require preliminary preparation.
Moderate mode : suitable for lists with high contactability and more than five operators.
Fast Mode : Recommended for lists with low contactability or cold calling.
Ultra Mode : Ideal for fast flows with many operators or services known to the team.
This new level of control offers an unprecedented personalized experience, adapting to different objectives.
New frontiers of coaching
Recognizing the importance of onboarding and coaching agents, we have placed greater emphasis on training. In a context characterized by hybrid work and call centers in different locations, the Listening Rules have become the centerpiece of intelligent cnb directory coaching. Call center managers and team leaders now have the power to select the best agents to have new resources listen to them wherever they are, breaking down physical barriers and facilitating remote working.
Automated Call Scheduling: Automation as a Strategic Guide.
2023 was the year we fully embraced the power of automation. The ability to schedule the start date and time of automated . Calls with crm4 bot has transformed the lead generation strategy. This feature not only gives you the flexibility to organize operations in advance. But also allows you to set the budget of bot sessions, providing precise control over acquisition costs. Strategic management thus becomes the key to success in telemarketing of the future.
Automatic unlocking automations
Automations are designed to speed up work by eliminating repetitive actions and leaving space and concentration for actions that require greater mental effort. The introduction of automatic unblocking automations goes precisely in this direction. Now you decide when to recirculate the names with which the operator was unable to get in touch and also which employee to assign the advertising data collection callback to . Giving greater freedom in managing sales calls. This feature not only guarantees greater operational efficiency But also offers the flexibility needed to adapt to the changing dynamics of telemarketing, such as turnover.
Not just calls: the power of integrations.
We have welcomed the increasingly widespread need of our customers to be able to create new communication points. All this significantly enhances your business, allowing you to automate follow-up processes.
